Return and Warranty Policy

Welcome to ORwins. As professional Audio-Visual (AV) integrators, we pride ourselves on sourcing and supplying premium, high-end audio and visual equipment directly from the original manufacturers and authorized importers.

Due to the sensitive and premium nature of our catalog, please review our return, warranty, and installation policies carefully before making a purchase.


1. No Return or “Try” Period

Because we deal exclusively in luxury AV items and customized integration solutions, we do not offer a return policy, refund window, or “try-and-buy” period. All sales are final. We strongly encourage you to consult with our integration experts prior to purchase to ensure the equipment meets your exact requirements.


2. Manufacturer Warranty

Every product sold through ORwins comes with its own official company/manufacturer warranty.

      • Our Support: If there is any manufacturing defect or technical issue with your purchased items, ORwins is fully committed to supporting you. We will help facilitate your case with the manufacturer to ensure your equipment is serviced or replaced according to their official terms.

      • Courier and Logistics Charges: In the event of a warranty claim, the client is solely responsible for all courier, shipping, and handling charges required to send the item to the authorized service center and to receive it back.

    3. The ORwins Installation Advantage (Highly Recommended)

    To guarantee the best experience and safeguard your investment, we strongly suggest opting for the ORwins Installation Service.

        • Risk-Free Unboxing: If you choose our installation service, our certified team will personally unbox, install, and calibrate your equipment on-site.

        • Immediate Resolution: Should any out-of-the-box hardware issue or damage be discovered during our team’s installation process, ORwins will take immediate responsibility and resolve the issue on the spot.

        • Note: If a client chooses to self-install or use a third-party installer, ORwins cannot be held liable for physical damage, blown components, or improper wiring that occurs during the setup process.

      4. Transit Damage (Dead on Arrival / DOA)

      While we ensure that all shipments are securely packed, accidents during transit can occasionally happen.

          • If you receive a visibly damaged package, please note the damage with the delivery personnel before signing.

          • Unboxing Video Requirement: We require a clear, uncut unboxing video starting from the sealed package to the opening of the product. If the item is physically damaged inside the box, this video must be shared with us within 24 hours of delivery so we can raise a dispute with the courier or supplier.

        5. Order Cancellations

            • Orders can only be canceled if they have not yet been dispatched from our warehouse or the importer’s facility.

            • Once a specialized or custom-ordered luxury item has been billed and dispatched, the order cannot be canceled or modified.

          6. Contact Us for Support

          If you are experiencing an issue with your equipment or need to initiate a warranty support ticket, our team is here to help guide you through the process.

              • Email: orwins.jdh@gmail.com

              • Phone: +91 85599 25000

              • Business Hours: 10 am–7 pm ( Sunday Closed )  

            By purchasing from orwins.in, you acknowledge and agree to these terms.