Return & Warranty Policy ORwins is designed to provide complete clarity and transparency for our valued clients investing in premium audio-visual equipment. Welcome to ORwins, your trusted partner for audio-video, home cinema, conference, and public address solutions in Rajasthan. As professional AV integrators, we pride ourselves on sourcing and supplying high-end equipment directly from original manufacturers and authorized importers.
Due to the highly sensitive, technical, and premium nature of our catalog, we require all clients to review these guidelines carefully before purchasing.
Understanding the Return & Warranty Policy ORwins
Because we deal exclusively in luxury AV items and customized integration solutions, we do not offer a standard return policy, refund window, or “try-and-buy” period. All sales are strictly final. We strongly encourage you to consult with our integration experts prior to purchase to ensure the equipment meets the exact requirements of your customized home cinema or smart automation project.
Manufacturer Warranty Coverage for Premium Brands
Every product sold through ORwins comes with its own official company and manufacturer warranty. This includes our extensive lineup of AV receivers, projectors, and architectural speakers.
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Supported Brands: We facilitate warranty claims for world-class audiophile brands purchased through us, including Denon, Marantz, Arcam, BenQ, and Sonus Faber.
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Our Support Guarantee: If there is any manufacturing defect or technical issue with your purchased items, ORwins is fully committed to supporting you. We will help facilitate your case with the manufacturer to ensure your equipment is serviced or replaced according to their official terms.
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Courier and Logistics Charges: In the event of a warranty claim, the client is solely responsible for all courier, shipping, and handling charges required to send the item to the authorized service center and to receive it back.
The ORwins Installation Advantage
To guarantee the best experience and safeguard your investment under the Return & Warranty Policy ORwins, we strongly suggest opting for our professional installation services. Whether you are building a Luxury, Premium, or Economy home theater, proper setup is vital.
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Risk-Free Unboxing: If you choose our installation service, our certified team will personally unbox, install, and calibrate your equipment on-site.
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Immediate Resolution: Should any out-of-the-box hardware issue or damage be discovered during our team’s installation process, ORwins will take immediate responsibility and resolve the issue on the spot.
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Important Liability Note: If a client chooses to self-install or use a third-party installer, ORwins cannot be held liable for physical damage, blown speaker components, or improper wiring that occurs during the setup process.
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Transit Damage and Dead on Arrival (DOA) Claims
While we ensure that all shipments are securely packed for delivery across Jodhpur, Jaipur, Ajmer, and beyond, accidents during transit can occasionally happen.
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Visible Damage: If you receive a visibly damaged package, please note the damage with the delivery personnel before signing for the package.
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Unboxing Video Requirement: We require a clear, uncut unboxing video starting from the sealed package to the opening of the product. If the item is physically damaged inside the box, this video must be shared with us within 24 hours of delivery so we can raise a dispute with the courier or supplier.
Order Cancellations and Modifications
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Before Dispatch: Orders can only be canceled if they have not yet been dispatched from our warehouse or the importer’s facility.
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After Dispatch: Once a specialized or custom-ordered luxury item (such as a 4K UHD laser projector or architectural speakers) has been billed and dispatched, the order cannot be canceled or modified.
Contact Us for Warranty Support
If you are experiencing an issue with your equipment or need to initiate a warranty support ticket under the Return & Warranty Policy ORwins, our team is here to help guide you through the process.
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Email: orwins.jdh@gmail.com
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Phone: +91 85599 25000
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Address: 22/S/46, SAMRAT ASHOK UDHYAAN, MAIN PAL ROAD, JODHPUR, Rajasthan 342008, IN
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Business Hours: Monday – Saturday: 10:30 AM – 7:00 PM (Sunday Closed)
By purchasing from our shop, you acknowledge and agree to these terms.